Contact US
Contact Us
We’re here to help with questions about your order, shipping, returns, refunds, product information, personalisation, or anything else relating to your purchase from Velqari.
Velqari is operated by Shuzavi Limited.
Customer Support
Email: support@velqari.store
Telephone: +44 7257 827712
Business Address
Shuzavi Limited
55 Sandpiper Way
Duffryn
Newport
NP10 8WX
United Kingdom
Order Enquiries
If you are contacting us about an existing order, please include:
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Your full name
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Your order number
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The email address used when placing the order
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A clear description of your question or issue
Providing this information helps us locate your order and respond more efficiently.
Returns and Refunds
If you need to request a return, refund, replacement, or report a damaged or incorrect item, please contact:
Please include your order number and, where relevant, photographs showing the issue.
Please do not send products to our business address unless our customer support team has specifically instructed you to do so and provided the correct return instructions.
Personalised Orders
If your order includes personalised information such as:
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A name
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Initial
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Letter
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Message
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Date
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Custom wording
please check your order confirmation carefully.
If you notice an error, contact us as soon as possible at:
We will try to help where possible, but changes may not be possible once personalisation or fulfilment has begun.
Shipping and Tracking
For questions about:
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Delivery status
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Tracking information
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Delayed parcels
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Missing parcels
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Incorrect delivery details
please contact:
and include your order number.
Privacy Enquiries
For questions about how we collect, use, store, or process personal information, or to exercise an applicable data-protection right, contact:
Please see our Privacy Policy for further information.
Payment or Billing Enquiries
If you believe there is an issue with a payment or charge, please contact us before opening a payment dispute where possible.
Email:
and include your order number and a description of the issue.
Contact Details
Velqari
Operated by Shuzavi Limited
55 Sandpiper Way
Duffryn
Newport
NP10 8WX
United Kingdom
Email: support@velqari.store
Telephone: +44 7257 827712
Website: velqari.store