Shipping Policy

Last updated: 31 August 2026

Thank you for shopping with Velqari.

Velqari is operated by Shuzavi Limited. This Shipping Policy explains how orders placed through velqari.store are processed, dispatched, tracked and delivered.

1. Order Processing

Orders are processed after payment has been successfully authorised.

Some Velqari products may require additional preparation before shipment, particularly products that are:

• Personalised

• Customised

• Engraved

• Printed

• Made to order

• Produced according to customer-selected options

Processing time is separate from shipping time.

Where applicable, estimated processing or delivery information may be displayed on the relevant product page, during checkout or in your order confirmation.

2. Delivery Times

Estimated delivery times may vary depending on:

• Delivery destination

• Product type

• Personalisation requirements

• Courier availability

• Customs processing

• Seasonal demand

• Public holidays

• Weather conditions

• Local delivery disruptions

• Circumstances outside our reasonable control

Any delivery timeframe displayed on our website is an estimate unless we expressly state that a specific delivery date is guaranteed.

We aim to deliver orders without undue delay and in accordance with applicable consumer law.

Unless a different delivery timeframe has been agreed with you, UK consumer orders will be delivered within the legally applicable period.

3. Shipping Costs

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location

• Shipping method

• Order value

• Product type

• Available promotions

You will have an opportunity to review applicable shipping costs before placing your order.

4. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.

Please check your order confirmation carefully.

If any information is incorrect, contact us as soon as possible at:

support@velqari.store

5. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

You may receive:

• A tracking number

• A tracking link

• Shipment updates

• Delivery notifications

Tracking information may take some time to become active after the shipping carrier receives the parcel or shipping information.

6. Multiple Packages

In some circumstances, products within the same order may be shipped separately.

If this happens:

• Your items may arrive at different times

• You may receive more than one tracking number

• You will not be charged extra shipping fees simply because we choose to divide an order into multiple parcels

7. Personalised and Made-to-Order Products

Personalised or custom-made products may require additional processing time before dispatch.

This may include products featuring:

• Initials

• Names

• Custom text

• Messages

• Selected letters

• Engraving

• Other personalised options

Please take any stated processing time into account when ordering personalised gifts for a specific event or occasion.

We recommend ordering sufficiently in advance where an item is required for a birthday, anniversary, holiday or other specific date.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

• Recipient name

• House or building number

• Street

• City

• County or region

• Postcode or ZIP code

• Country

• Telephone number

• Email address

before submitting your order.

9. Address Changes

If you discover an error in your delivery address after placing your order, please contact us immediately at:

support@velqari.store

We will make reasonable efforts to update the address before dispatch.

However, we cannot guarantee that an address can be changed once an order has entered processing, fulfilment or shipment.

10. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete delivery address, the parcel may:

• Be returned to the sender

• Be held by the carrier

• Require redelivery

• Be considered undeliverable

Where legally permitted, reasonable costs associated with reshipping an order due to incorrect customer-supplied information may be charged to the customer.

11. Delivery Attempts

Depending on the courier and destination, the carrier may:

• Attempt redelivery

• Leave the parcel in a designated safe location

• Deliver to a neighbour where permitted

• Leave instructions for collection

• Deliver to a local collection point

Customers should monitor available tracking information and carrier notifications.

12. Unclaimed or Refused Parcels

If a parcel is:

• Refused by the recipient

• Not collected

• Returned after unsuccessful delivery attempts

• Returned because of incorrect customer-supplied information

please contact us at:

support@velqari.store

Where legally permitted, additional shipping charges may apply if the customer requests that the parcel be sent again.

Personalised or custom-made products do not automatically become eligible for a refund simply because delivery was refused or the parcel was not collected.

Any statutory consumer rights remain unaffected.

13. Lost Packages

If your tracking information indicates an unusually long delay or you believe your parcel has been lost, please contact:

support@velqari.store

Please provide:

• Your order number

• Your full name

• Your delivery address

We may investigate the shipment with the relevant carrier or fulfilment provider.

Where Velqari remains responsible for delivery under applicable consumer law, we will provide the appropriate remedy.

14. Packages Marked as Delivered

If tracking states that your order has been delivered but you cannot locate it, please first check:

• Around your property

• Any designated safe place

• With household members

• With neighbours where appropriate

• Any delivery photograph or carrier notification

• Your local delivery office or collection point where applicable

If you are still unable to locate the parcel, contact us at:

support@velqari.store

We will review the available delivery information and assist with the appropriate next steps.

15. Damaged Packages

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, provide photographs showing:

• The external packaging

• Shipping label

• Internal packaging

• Damaged product

• Any visible damage to the parcel

Please also provide your order number.

This information helps us investigate the issue and determine the appropriate remedy.

16. Shipping Delays

Although we aim to provide reliable delivery estimates, occasional delays may occur because of circumstances including:

• Courier disruptions

• Severe weather

• Customs delays

• Postal strikes

• Public holidays

• Peak shopping periods

• Transport disruptions

• International shipping issues

• Events outside our reasonable control

Where we become aware of a significant issue affecting your order, we will make reasonable efforts to assist you.

Nothing in this section removes any rights available to you under applicable consumer law where delivery is significantly delayed.

17. International Shipping

Where international shipping is available, delivery times may vary significantly by destination.

International orders may also be subject to:

• Customs inspections

• Import requirements

• Duties

• Taxes

• Local handling charges

Where taxes or duties are collected by Velqari during checkout, this will be indicated during the purchase process.

Where they are not collected by us, additional charges may be imposed by authorities in the destination country.

Unless otherwise stated or required by law, customers may be responsible for applicable import duties, taxes or customs charges imposed by their local authorities.

18. Customs Delays

Velqari cannot control the speed at which an international parcel is processed by customs authorities.

Customs procedures may occasionally cause delivery delays beyond the original estimate.

Customers are responsible for providing any information reasonably required by local customs authorities to complete delivery.

19. Delivery to a Different Country

Customers must ensure that the product can legally be imported into the selected destination.

Velqari may restrict delivery to certain locations where:

• Shipping services are unavailable

• Import restrictions apply

• Reliable delivery cannot reasonably be provided

• Regulatory requirements prevent fulfilment

20. Delivery Responsibility

Where we arrange the delivery carrier, responsibility for the goods remains subject to applicable consumer law until delivery has taken place.

Nothing in this Shipping Policy is intended to improperly transfer responsibility for lost or damaged goods to the customer before the point at which responsibility legally passes.

21. Orders Required by a Specific Date

Unless Velqari explicitly guarantees delivery by a particular date, estimated delivery dates should not be treated as guaranteed.

If you are purchasing a gift for a specific:

• Birthday

• Anniversary

• Wedding

• Graduation

• Mother's Day

• Father's Day

• Christmas

• Other special occasion

we recommend placing your order well in advance.

22. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our shipping services, fulfilment arrangements, destinations or legal requirements.

The current version will always be available on our website.

23. Contact Us

If you have questions about shipping, tracking or delivery, please contact:

Velqari
Operated by Shuzavi Limited

55 Sandpiper Way
Duffryn
Newport
NP10 8WX
United Kingdom

Email: support@velqari.store
Telephone: +44 7257 827712