Terms of Service

Last updated: 31 August 2026

Welcome to Velqari.

This website is operated by Shuzavi Limited under the brand name Velqari.

Throughout the Site, the terms "Velqari", "we", "us" and "our" refer to Shuzavi Limited where appropriate.

These Terms of Service ("Terms") govern your access to and use of velqari.store, including any purchases made through our website.

By visiting our Site, purchasing from us or otherwise using our services, you agree to be bound by these Terms together with our:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Cookie Policy

• Any other policies or notices displayed on our Site

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded.

1. Business Information

Velqari is operated by:

Shuzavi Limited
55 Sandpiper Way
Duffryn
Newport
NP10 8WX
United Kingdom

Email: support@velqari.store
Telephone: +44 7257 827712

2. Eligibility to Use the Site

By using our Site or placing an order, you confirm that:

• You are legally capable of entering into a binding contract

• You are providing accurate information

• You are authorised to use the payment method selected

• You will use the Site only for lawful purposes

If you are under the legal age required to enter into a contract in your jurisdiction, you should use the Site only with the involvement of a parent or legal guardian.

3. Use of Our Website

You must not use the Site:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To transmit viruses, malware or harmful code

• To attempt unauthorised access to our systems

• To interfere with the security or operation of the Site

• To collect information about other users without permission

• To submit false, misleading or fraudulent information

• To engage in fraudulent transactions

• To misuse discount codes, offers or promotions

We reserve the right to restrict or suspend access where reasonably necessary to protect customers, our business or our systems.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images and information displayed on our Site are accurate.

However, there may occasionally be reasonable variations in:

• Colour

• Packaging

• Materials

• Finish

• Product appearance

• Dimensions

• Manufacturing details

Colours may also appear differently depending on your device or screen settings.

Nothing in this section affects your statutory rights where goods are materially not as described.

5. Personalised and Custom Products

Some Velqari products may allow customers to select personalised features such as:

• Names

• Initials

• Letters

• Messages

• Dates

• Custom wording

• Engraving

• Other customer-selected options

You are responsible for reviewing all personalisation details before completing your order.

We may reproduce personalisation information exactly as submitted.

Please carefully check:

• Spelling

• Capitalisation

• Initials

• Dates

• Messages

• Selected product options

before placing your order.

We cannot guarantee that personalisation details can be changed once production or fulfilment has begun.

Certain clearly personalised or custom-made products may not qualify for change-of-mind cancellation rights. Please see our Return & Refund Policy for further information.

6. Prices

Product prices are displayed on our Site.

Prices may change from time to time without affecting orders already accepted, subject to applicable law.

Any applicable:

• Delivery charges

• Taxes

• Duties collected by us

• Other charges

will be displayed during checkout where required.

7. Pricing Errors

We take reasonable care to ensure that prices are accurate.

However, obvious pricing or listing errors may occasionally occur.

If we discover an obvious error after you place an order, we may contact you and provide the option to:

• Proceed at the correct price, or

• Cancel the order

If we are unable to contact you where necessary, we may cancel the affected order and refund any payment received.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Payment authorisation failure

• Suspected fraud

• Incorrect pricing

• Incorrect product information

• Shipping restrictions

• Regulatory restrictions

• Unusually large or suspicious order quantities

• Violation of these Terms

If we cancel an order after payment has been collected and no amount is otherwise properly due, we will refund the applicable amount.

9. Order Confirmation

After placing an order, you should receive confirmation using the email address provided during checkout.

Please review your confirmation carefully.

If you notice an error, contact us as soon as possible at:

support@velqari.store

10. Payment

Payments are processed using payment methods available during checkout.

Payment processing may be provided by third-party services such as Shopify Payments or other payment providers.

By placing an order, you confirm that:

• The payment information supplied is accurate

• You are authorised to use the selected payment method

• You authorise the applicable payment provider to process the transaction

Payment providers may perform fraud-prevention, security or verification checks.

11. Fraud Prevention

We reserve the right to conduct reasonable fraud and security checks before or after accepting an order.

Where necessary, we may:

• Request additional verification

• Delay fulfilment while an order is reviewed

• Cancel suspicious transactions

• Share relevant information with payment processors or fraud-prevention providers

These measures are intended to protect both customers and our business.

12. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping Policy.

Customers are responsible for supplying complete and accurate delivery information.

Any delivery estimate is subject to:

• Product processing time

• Carrier operations

• Customs procedures

• Destination

• Circumstances outside our reasonable control

Nothing in these Terms limits applicable statutory rights regarding delivery.

13. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Return & Refund Policy.

Where applicable, consumers may have statutory rights relating to:

• Change-of-mind cancellation

• Faulty goods

• Damaged goods

• Goods not as described

• Incorrectly supplied goods

Certain personalised and custom-made goods may be exempt from standard change-of-mind cancellation rights.

Nothing in these Terms removes consumer rights that cannot legally be excluded.

14. Promotions and Discount Codes

From time to time, we may provide:

• Discount codes

• Promotional pricing

• Bundle offers

• Free-shipping offers

• Seasonal promotions

• Other special offers

Promotions may have specific eligibility requirements, expiry dates or additional terms.

Unless expressly stated otherwise:

• Discount codes cannot be exchanged for cash

• Only one discount may be allowed per order

• Discounts may not be combined

• Minimum-order values may apply

• Selected products may be excluded

We may refuse or cancel the use of a promotion where we reasonably believe it has been obtained or used fraudulently or contrary to its stated terms.

15. Gift Products

Many Velqari products are intended to be purchased as gifts.

Unless expressly stated otherwise, references to occasions, relationships or recipients in product marketing are illustrative and do not create additional contractual guarantees regarding suitability for a particular recipient or event.

Customers should review the product description and specifications before purchasing.

16. Customer Reviews and Submitted Content

If you submit content to us, including:

• Reviews

• Photographs

• Videos

• Testimonials

• Comments

• Feedback

you confirm that you have the right to provide that content and that it does not:

• Violate another person's intellectual property rights

• Violate privacy rights

• Contain unlawful material

• Contain knowingly false or misleading information

• Contain malicious software

Where you voluntarily submit content for publication or promotional use, you grant us a non-exclusive licence to use, reproduce and display that content in connection with our business, subject to applicable law and any permissions communicated at the time of submission.

17. Intellectual Property

Unless otherwise stated, all intellectual property displayed on the Site is owned by, licensed to or lawfully used by Velqari or Shuzavi Limited.

This may include:

• Brand names

• Logos

• Product photography

• Graphics

• Website design

• Text

• Product descriptions

• Videos

• Marketing material

• Layout

• Software-related elements

You may not copy, reproduce, distribute, republish, commercially exploit or create derivative works from our content without prior permission except where permitted by law.

18. Third-Party Tools and Services

Our Site may use third-party services, including:

• Shopify

• Payment processors

• Shipping providers

• Analytics platforms

• Advertising platforms

• Customer-support software

• Review platforms

We are not responsible for services independently provided by third parties outside our reasonable control.

Your use of certain third-party services may also be governed by their own terms and policies.

19. Third-Party Links

Our Site may contain links to third-party websites.

We do not control and are not responsible for:

• Third-party website content

• Third-party security

• Third-party products

• Third-party privacy practices

Accessing an external website is at your own discretion.

20. Website Availability

We aim to keep our website available and functioning correctly.

However, we do not guarantee uninterrupted access.

We may temporarily suspend or restrict parts of the Site for reasons including:

• Maintenance

• Updates

• Security

• Technical faults

• Events outside our reasonable control

21. Accuracy of Website Information

We make reasonable efforts to keep Site information accurate and current.

However, occasional errors or outdated information may occur.

We reserve the right to correct:

• Typographical errors

• Product information

• Pricing information

• Promotions

• Availability information

subject to applicable consumer law.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot be excluded under applicable consumer-protection law.

To the extent permitted by law, we will not be responsible for losses that:

• Were not reasonably foreseeable when the contract was formed

• Were caused by circumstances outside our reasonable control

• Resulted from misuse of a product contrary to instructions

• Resulted from inaccurate information supplied by the customer

If you are purchasing as a consumer, these Terms do not affect your statutory rights.

23. Personal Use

Unless otherwise agreed, products sold through Velqari are intended primarily for personal and domestic use.

If products are purchased for commercial resale or business purposes without prior agreement, different legal rights may apply.

24. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include:

• Natural disasters

• Severe weather

• Transport disruption

• Postal strikes

• Customs delays

• Government restrictions

• Telecommunications failures

• Supply-chain disruptions

• Carrier failures

• Other circumstances beyond reasonable control

We will make reasonable efforts to minimise the effects of such events.

25. Payment Disputes and Chargebacks

If you believe there is a problem with an order, please contact us first at:

support@velqari.store

We will make reasonable efforts to investigate and resolve genuine issues.

Where a payment dispute or chargeback is opened, we may provide relevant information to the payment provider, bank or card network, including:

• Transaction details

• Order records

• Delivery information

• Tracking information

• Customer communications

• Personalisation selections

• Fraud-prevention information

• Relevant website records

Nothing in this section limits your legitimate rights to dispute an unauthorised or incorrect transaction.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

27. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

28. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our services

• Changes to our business

• Legal requirements

• Regulatory developments

The latest version will be published on this page with an updated revision date.

Changes will not unfairly alter rights relating to orders already concluded.

29. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer-protection laws that apply based on your country or place of residence.

Nothing in these Terms prevents a consumer from relying on mandatory rights available under applicable law.

30. SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We, VELQARI, are offering an SMS/MMS mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and our Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration. Through the Program, you will receive recurring automated marketing and promotional text messages, which may include cart reminders, promotional offers, and product recommendations, and, if you reply, conversational responses to your messages. The Program uses artificial intelligence (“AI”) technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at support@velqari.store.

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

Opting Out. You can cancel the SMS service at any time by texting “STOP” to any mobile text message from Us. After you send “STOP”, you may receive a confirmation text, and you will no longer receive messages from us. If you wish to rejoin the Program, you can opt in again at any time through the methods we offer. You may also opt out by replying with another standard opt-out keyword, such as UNSUBSCRIBE, CANCEL, END, or QUIT.

Help and Support. If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at support@velqari.store.

Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages.

Rates and Message Frequency. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. You acknowledge that consent is not a condition to purchase. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us. If you have any questions about your text plan or data plan, please contact your wireless provider.

Privacy. If you have any questions regarding privacy, or how we collect and handle your information, please read our Privacy Policy, available at https://velqari.store/policies/privacy-policy.

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. We will post any updates to this Agreement. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.

For any questions, reply HELP to any message from us, or contact us at support@velqari.store for more information about the Program.

31. Contact Information

Questions regarding these Terms of Service should be sent to:

Velqari
Operated by Shuzavi Limited

55 Sandpiper Way
Duffryn
Newport
NP10 8WX
United Kingdom

Email: support@velqari.store
Telephone: +44 7257 827712