Privacy Policy

Last updated: 31 August 2026

This Privacy Policy describes how Velqari, operated by Shuzavi Limited ("Velqari", "we", "us", or "our"), collects, uses, stores, and shares personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through velqari.store (the "Site").

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Velqari is an online store operated by:

Shuzavi Limited
55 Sandpiper Way
Duffryn
Newport
NP10 8WX
United Kingdom

Email: support@velqari.store
Telephone: +44 7257 827712

For the purposes of applicable data protection laws, Shuzavi Limited is responsible for the processing of personal information where it determines how and why that information is processed.

2. Personal Information We Collect

Depending on how you interact with Velqari, we may collect the following types of personal information:

Information You Provide Directly

This may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order details

• Products purchased

• Personalisation information submitted for customised products

• Customer service communications

• Returns and refund information

• Reviews or feedback

• Marketing preferences

• Information you voluntarily provide through forms or communications

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

We may receive limited information relating to your payment transaction, but we generally do not directly store complete payment card details.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address

• Device type

• Browser type

• Operating system

• Pages viewed

• Products viewed

• Referring website

• Shopping activity

• Date and time of visits

• Cookie identifiers

• General location derived from your IP address

• Interactions with our website and advertisements

This information may be collected using cookies, pixels, tags, log files, and similar technologies.

3. How We Use Your Personal Information

We may use personal information to:

• Process and fulfil orders

• Take and verify payments

• Provide order confirmations

• Arrange delivery

• Send shipping and tracking notifications

• Process returns, replacements, and refunds

• Provide customer support

• Respond to enquiries

• Manage personalised or customised orders

• Detect and prevent fraud

• Protect our customers, Site, and business

• Improve our products and services

• Improve the functionality and performance of our Site

• Analyse website traffic and customer behaviour

• Measure the effectiveness of advertising

• Provide advertising where legally permitted

• Send promotional communications where permitted

• Maintain accounting and business records

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

• Resolve disputes and payment issues

4. Legal Bases for Processing

Where UK or European data protection laws apply, we rely on one or more legal bases to process personal information.

Performance of a Contract

We process information where necessary to fulfil an order or provide a service you have requested.

For example, we need your name and delivery address to send your order.

Legal Obligations

We may process information where required to comply with legal, tax, accounting, regulatory, or law-enforcement obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, including:

• Preventing fraud

• Protecting our Site

• Improving our services

• Managing customer relationships

• Analysing business performance

• Defending legal claims

We only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

Consent

Where required, we may process information based on your consent.

This may include:

• Certain marketing communications

• Advertising cookies

• Analytics cookies

• Other non-essential tracking technologies

Where we rely on consent, you may withdraw your consent at any time.

5. How Shopify Processes Your Information

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that enables us to sell our products and services.

Information you provide when using our Site may therefore be processed by Shopify to provide ecommerce functionality, payments, fraud prevention, checkout, hosting, and related services.

Shopify may process information in accordance with its own privacy practices and applicable data protection laws.

6. How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

• Shopify

• Payment processors

• Banks and financial institutions

• Shipping and courier companies

• Warehouses

• Fulfilment partners

• Product manufacturing or personalisation partners

• Customer support providers

• Email service providers

• Website hosting and technology providers

• Analytics providers

• Advertising platforms

• Fraud prevention services

• Professional advisers

• Accountants

• Legal advisers

• Government agencies

• Regulators

• Law-enforcement authorities where legally required

We only share information where reasonably necessary for legitimate business purposes or where required by law.

7. Advertising

We may use advertising services provided by platforms such as Google, Meta, TikTok, or other advertising providers.

These platforms may use cookies, pixels, or similar technologies to:

• Measure advertising effectiveness

• Understand interactions with advertisements

• Create advertising audiences

• Display more relevant advertisements

• Prevent advertising fraud

Where required by applicable law, non-essential advertising technologies will only be used after appropriate consent has been provided.

You may be able to manage advertising preferences through our cookie consent tools, your browser settings, or the privacy settings provided by the relevant advertising platform.

8. Marketing Communications

Where permitted by law, we may send you emails or other communications about:

• Products

• Offers

• Promotions

• New arrivals

• Customer benefits

• Store updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email.

You may also contact:

support@velqari.store

Transactional communications relating to an existing order may still be sent even if you unsubscribe from marketing.

9. Cookies

Our Site uses cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning

• Operate shopping carts

• Remember preferences

• Enable checkout

• Maintain account sessions

• Improve website security

• Prevent fraud

• Analyse website performance

• Understand how visitors use the Site

• Measure advertising performance

• Provide personalised advertising where permitted

Essential Cookies

Essential cookies are required for important functions such as:

• Checkout

• Cart functionality

• Website security

• Customer authentication

These cookies may be used without consent where permitted by law because they are necessary for the operation of the Site.

Analytics Cookies

Analytics cookies help us understand how visitors use our Site and allow us to improve the customer experience.

Advertising Cookies

Advertising cookies may be used to measure advertising campaigns and provide more relevant advertising.

Where required by law, analytics and advertising cookies will only be activated after you provide consent.

10. Managing Cookie Preferences

Where available, you can manage non-essential cookies using the cookie or privacy controls displayed on our Site.

You may also disable or remove cookies through your browser settings.

Blocking certain cookies may affect the functionality of our Site.

11. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under applicable data protection law.

These safeguards may include recognised contractual protections or other approved transfer mechanisms.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The nature of the information

• Order fulfilment requirements

• Customer service requirements

• Tax and accounting obligations

• Fraud prevention requirements

• Legal and regulatory obligations

• Dispute resolution

• Legal claims

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.

13. Information Security

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no online system or method of electronic storage can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of processing

• Object to certain processing

• Withdraw consent

• Request portability of certain information

• Object to direct marketing

• Lodge a complaint with a data protection authority

These rights may be subject to applicable legal exceptions.

15. How to Exercise Your Rights

To exercise an applicable privacy right, contact:

support@velqari.store

Please provide enough information for us to identify your request.

We may need to verify your identity before processing certain requests to protect personal information from unauthorised disclosure.

16. Children's Privacy

Our Site is intended for adults who are able to enter into legally binding purchase agreements.

We do not knowingly seek to collect personal information directly from children where doing so would violate applicable law.

If you believe that a child has improperly provided us with personal information, please contact us at:

support@velqari.store

17. Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for:

• Third-party privacy practices

• Third-party security

• Third-party website content

• How third parties independently process personal information

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our business practices

• Changes to technology

• Changes to legal requirements

• Regulatory developments

When this Privacy Policy is updated, the revised version will be published on this page with an updated revision date.

19. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can attempt to resolve the issue.

You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom or another relevant data protection authority.

20. SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. YOUR MOBILE INFORMATION AND SMS OPT-IN DATA WILL NOT BE SHARED WITH OR SOLD TO THIRD PARTIES OR AFFILIATES FOR THEIR OWN MARKETING OR PROMOTIONAL PURPOSES.

How We Protect Your Information. We maintain administrative, technical, and physical safeguards designed to protect the information collected through the Program against unauthorized access, disclosure, alteration, and destruction. Information is transmitted using secure, encrypted connections, and access to it is limited to personnel and service providers who need it to operate the Program. While no method of transmission or storage is completely secure, we take commercially reasonable measures to protect your information.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83, the California Consumer Privacy Act as amended by the California Privacy Rights Act (California Civil Code Section 1798.100 et seq.), and the General Data Protection Regulation 2016/679 (GDPR) allow users of the Program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes and, where applicable, to request access to, correction of, or deletion of their personal information.

Contact us at the following address to make a request:

VELQARI

55 Sandpiper Way, Newport, Wales NP10 8WX, GB

Support@velqari.store

21. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Velqari
Operated by Shuzavi Limited

55 Sandpiper Way
Duffryn
Newport
NP10 8WX
United Kingdom

Email: support@velqari.store

Telephone: +44 7257 827712